Terms & Conditions
At LYNNsteven we try to provide sufficient information about our merchandise, if you have any questions prior to purchasing a garment we would be happy to answer them. Simply email email@example.com or phone us at 604.899.0808.
$6 CDN: 2-5 Business Days (Canada Post Regular Mail) for smaller goods
$15 CDN: 1-2 Business Days for Western Provinces (Canada Post Xpresspost)
$25 CDN: 1-2 Business Days for Eastern Provinces & Territories (Canada Post Xpresspost)
$35 CDN: 2-5 Business Days (Canada Post Xpresspost) for heavier, bulkier goods
Xpresspost packages are shipped with a tracking number.
$10 CDN: 2-5 Business Days (Canada Post Regular Mail) for smaller goods
$30 CDN: 2-3 Business Days (Canada Post Xpresspost) Tracking number included.
$25 CDN: Canada Post Xpresspost without a tracking number or insurance
$70 CDN: Canada Post Xpresspost with a tracking number and insurance
When checking out, please select your preferred shipping method. We always ship out items same day or next day. Please allow extra time if you place your order on the weekend as orders placed on Friday will not be shipped until the following Monday. If you have any special shipping instructions or do not see your preferred method available when checking out, please contact us before placing your order at firstname.lastname@example.org and we can make other arrangements.
Shipping and handling charges are non refundable.
Please keep in mind that certain countries may apply taxes and duties at the border which are the responsibility of the purchaser. All taxes and or duties incurred at customs are not the responsibility of LYNNsteven Boutique.
We have an exchange-only policy on regular priced merchandise. We do not offer exchanges on sale items, intimates and jewellery. If you wish to exchange an item the total amount will be credited towards your next order. Please email us within 5 days of receiving your order. Returned merchandise must arrive back at LYNNsteven no more than 21 days from the time you place your order. All returns must be in 100% new condition, not worn or washed/dry cleaned with all tags in place. Please ensure returned clothing is packaged safely as we cannot accept damaged returns. The amount of your exchanged item will be credited towards your next order as we do not offer refunds.
PLEASE SEND RETURNS TO:
225 Carrall Street
Vancouver, BC, V6B 2J2
Please Include: a copy of your invoice, contact information and a brief description of the reason for the return.
LYNNsteven does not assume any shipping costs or duties on exchanges, and any additional shipping charges incurred when shipping out an exchange will be charged to your credit card according to your preferred shipping method.
Packages sent COD may be denied or the charges will be applied to your exchange order.
Cancellation of Orders and out of Stock Items
You may only cancel your order via telephone or email up until the time that your order has been shipped. If the order has been processed and shipped, you cannot cancel.
You are responsible for all shipping costs. LYNNsteven may cancel your order or part of your order if the item is sold out and no longer available - we will contact you via telephone or e-mail to discuss your order.